How revisions and refunds work for scoped client work, and how prepared products, resources, and platform access are handled before release.
Last updated · June 2026 · Version 1.3
That applies to scoped client work. Products, resources, wallet passes, and platform modules marked as building, prepared, coming soon, or notify me are not paid purchases unless a checkout or invoice has been completed.
Every paid task begins with a quote email from us that spells out exactly what we will deliver: format, components, deadline, price. Your confirmation of the quote is the scope we work against.
Satisfaction is measured against that scope — not against anything we didn't agree to.
If the deliverable doesn't match the scope — wrong tone, missing section, factual error, visual issue, misaligned brand — you tell us. We revise it same day, at no extra cost.
This applies as many times as needed until the deliverable matches what we scoped. No limits. No arguments.
If we've tried to make it right and we genuinely can't — if the deliverable fails to meet the agreed scope and no reasonable revision will get it there — you don't pay. Full refund for the scoped work.
We keep this simple because ambiguity creates friction exactly when clarity matters.
Bring up any issues within 7 days of delivery for the satisfaction policy to apply. After 7 days, we assume you're satisfied and the task is closed.
For urgent issues affecting a same-day use case (e.g. "I'm presenting this in 2 hours"), tell us immediately. We prioritize these.
Resources, Library items, Products, Builder access, and wallet passes may be labeled as prepared, building, coming soon, or notify me. Those labels do not mean a paid product has been sold or an immediate download is available.
If a paid product or subscription is introduced later, the refund terms for that product will be shown before payment.
We'll review your brand docs again, identify where we missed, rework the deck, and send an updated version — same day.
Clear and objective issue. We fix it immediately. If it affects adjacent slides, we check those too.
We'll debug, fix, test, and re-document. Automation tasks include post-delivery support for bugs within the scoped flow.
If we can't bring it to scope despite good-faith revisions, we refund in full. You keep nothing if we take nothing — the file isn't yours, no payment either.
Five new slides weren't in the original scope. We'd love to build them — we'll send a short delta quote. Confirm, and we start on the addition.
A directional pivot mid-delivery isn't a revision, it's a new task. We'll quote the redirect separately and keep the original deliverable available to you either way.
Reply to the delivery email. Tell us what's off. Be specific — "slide 08's tone is too casual" beats "I don't like it". We'll understand either way, but specificity gets you a faster, sharper fix.
We respond within 2 hours. During operating hours (EU business + overnight shift). Outside those, we respond by 08:00 the next working day.
Revision delivered same day (or, if we genuinely can't meet scope, a refund is issued within 7 days of that determination).
Ask us before you agree. We'd rather clarify upfront than argue later.
Email ask@doneovernight.com →